Privacy Policy

Just 2 Travel respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the telephone) when you purchase travel services, when you sign up to our newsletter, when you take part in a competition etc.

WHO ARE WE?

We, Just 2 Travel LTD, Company Registration Number 08662180, are the controller and responsible for your personal data (collectively referred to as “Just 2 Travel,” “we,” “us,” or “our” in this privacy notice).

OUR CONTACT DETAILS

52 South Mall, Edmonton Green Shopping Centre, Edmonton, London, N9 0TN

sales@just2travel.com

+442035981818

+447775981818

If you have questions about how we use and process your personal data, you can contact us by email, phone, or post.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

1. WHAT INFORMATION DO WE COLLECT AND WHY?

We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship we may collect the following:

a) Identity Data: This includes data relating specifically to your identity, such as your title, first name, maiden name, surname or similar identifier, marital status, date of birth and gender, Passport number, date of birth and nationality - if required by the respective airline

b) Contact Data: This includes data relating to how you may be contacted, such as your billing address, delivery address, email address, telephone number and social media address.

c) Financial Data: This includes data relating to your means and methods of payment, such as your bank account and payment card details.

d) Frequent flyer numbers, car rental programme and hotel room preferences (if applicable)

e) Health: This includes dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).

f) Call Recordings – calls may be recorded for the purposes of quality control and staff training.

g) Social Media: This includes interacting with the social media features on our website (Facebook, Twitter, Instagram, TikTok or YouTube). You will be bound by the privacy policies of the respective social media companies.

h) Technical Data: This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

2. HOW WILL WE COLLECT THIS INFORMATION?

We use different methods to collect data from and about you including through:

2.1. Direct interactions

You may give us your identity, contact information, and financial data by filling out forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

a) Make a booking for travel arrangements.

b) Requesting a quotation from us or making an enquiry.

c) Subscribe to our newsletter or other publications.

d) Complaint handling/dispute resolution.

e) Request marketing to be sent to you.

f) When you enter competitions or register for promotions

g) When you are giving us some feedback.

h) When you speak to our customer services team

2.2. Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

2.3. Third parties

We may receive personal data about you from various third parties as set out below, Technical Data from the following parties:

a) analytics providers such as Google based outside the EU;

b) advertising networks such as Facebook based inside the EU; and

c) search information providers such as Google and Bing based outside the EU;

d) Affiliate companies such as Affiliate Future, based within the United Kingdom.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.

Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for us to collect, use and disclose the other person's personal information in accordance with this Notice.

3. WHAT DO WE USE YOUR PERSONAL DATA FOR AND WHAT IS THE LAWFUL BASIS FOR DOING SO?

3.1. To perform our duties as a travel agent. The consequences of not providing this information are that we will be unable to complete your booking.

3.2. Personal and contact details are used for the purposes of completing the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements.

3.3. Legitimate interest

a) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether to offer you certain products and service.

b) Your information may also be utilised for broader reasons, such as: to provide you with travel confirmation and updates on your itinerary, to manage your booking and to allow us to contact you for customer service.

c) We may use your personal information to send you targeted marketing activities, about special offers, new products, or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.

3.4. With your consent, in specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit consent, to send you relevant promotional fares.

4. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We may share your information with the following entities:

4.1. Primary suppliers: airlines, hotels, tour operators, transfer providers, cruise lines, car rental and activity providers who fulfil your travel reservation.

4.2. An individual making a third-party reservation, on your behalf.

4.3. Third parties who provide services on our behalf, including credit card processing, business analytics and fraud prevention.

4.4. As required or authorised by applicable law, and to comply with our legal obligations.

5. FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA ON FILE?

5.1. Personal data is retained as long as is necessary, for the purpose that it was originally obtained.

5.2. To protect us against any contractual claims, generally for a period of seven years

5.3. Records are kept in line with legal and regulatory requirements / guidance.

6. YOUR LEGAL RIGHTS

You have the right to:

6.1. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

6.2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

6.3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

6.4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

6.5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

a) if you want us to establish the data's accuracy.

b) where our use of the data is unlawful, but you do not want us to erase it;

c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

6.6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

6.7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

7. IP ADDRESSES

When you visit our website, use any of our mobile applications or open communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address.

We collect your Internet Protocol (“IP”) addresses to track and aggregate non- personal data. For example, to monitor the device, browser utilised and geographic locations from where customers and visitors navigate our site.

8. TRACKING TECHNOLOGIES / COOKIES

Our web pages Just2Travel.com and just2travel.co.uk use cookies, text files that are stored in a computer system via an internet browser. Using these cookies, we can provide users of this website with a more user-friendly experience that would not be possible without the cookie setting.

In addition to the first party cookies mentioned above, we may use anonymised third-party web analytics services on our websites and mobile

apps, such as Google analytics. The analytics providers that administer these services use technologies such as cookies, to help us analyse how visitors use our websites and apps.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy in the future. We will notify you about the material changes to this Privacy Policy by mailing you a notice to the email address you provide to us, or by inserting a notice on our website.

10. VISITING OUR WEBSITE FROM OUTSIDE THE UNITED KINGDOM

In case you visit/browse our website from outside the United Kingdom, kindly be alerted that your data may be transferred to/stored in/and processed in the UK. The preservation/protection of the data/information and other laws of the United Kingdom and other countries that your data may be transmitted to may not be as all-inclusive as those in your country but be assured that we take all the necessary steps to guarantee that your privacy is maintained and protected. By using our features/services, you authorise and fully understand that your information could be transmitted to our facilities and other third parties with whom we share it as described in this Policy.