Terms and Conditions

YOUR CONTRACT - PLEASE READ THIS CAREFULLY BEFORE YOU BOOK

These booking terms and conditions govern all bookings you make with Just 2 Travel Limited of 52 South Mall, Edmonton Green Shopping Centre, London, N9 0TN, our company number 08662180, registered in England. Please read them carefully as they set out our respective rights and obligations. In these booking conditions, references to 'we' and 'us' indicate Just 2 Travel Limited (the Company) and references to 'you' and 'your'

include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. With Just 2 Travel, you can choose what you want to book with us—whether that's your whole holiday (with accommodation, flights, and transfers included) or just parts of it, such as your accommodation or flights.

Single Component Transport & Accommodation Bookings

You can also purchase separate, individual elements from us (e.g. accommodation only or flight only). In these circumstances, we will always act as an agent on behalf of the supplier of the arrangements in question ('Supplier/Principal'). 

Please see Section A for the Terms & Conditions of your booking.

Package Holidays

Where you book a combination of flights (or other transport arrangements), accommodation or car hire and any other tourist services accounting for a significant proportion of the holiday for the same trip or holiday, as defined in clause 19, this will create a package for the Package Travel and Linked Travel Arrangements Regulations 2018. Just 2 Travel will accept responsibility as the package organiser, and we will financially protect your payments. This booking will be a 'Package Holiday'. 

Please see sections A and B of these Booking Conditions for the terms that apply to Package Holidays and for the full definition of what constitutes a package holiday.

SECTION A - APPLICABLE TO ALL BOOKINGS

1. Definitions

'Supplier/Principal' means airlines, consolidators, bed banks, car hire, transfer companies, travel extras, or any other entity constituted in the services we offer.

'Package Holiday' means where you book a combination of flights (or other transport arrangements), accommodation or car hire and any other tourist services accounting for a significant proportion of the holiday for the same trip or holiday, as defined in clause 19, this will create a package for the Package Travel and Linked Travel Arrangements Regulations 2018.

'Regulations' means The Package Travel and Linked Travel Arrangement Regulations 2018.

2. Booking Your Travel Arrangements

2.1. The first named personal/lead passenger on the booking or the person paying for the booking agrees on behalf of all persons detailed on the booking that they:

2.2. has read these Booking Conditions and agrees to be bound by them.

2.3. consents to our use of personal data by our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their details to us, including, where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements).

2.4. is over 18 years of age at the time of booking and were placing an order for services with age restrictions declares that they and all members of the party are of the appropriate age to purchase those services; and

2.5. accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

2.6. When booking online, you must provide us with all the required information if you book online. Online bookings are processed automatically, and it is your responsibility to ensure that all the information you provide, including but not limited to the travel details, is accurate and correctly entered online so that you make the proper selection of flights, hotels, or any other arrangement you book with us; that passenger information is entered as it appears on the passport. We hold no responsibility for any discrepancy in the information you provide or how it is entered online. You agree that any such discrepancy/error while entering the information or selecting the arrangements may lead to additional costs you will bear. You must also ensure that the credit or debit card you are using is your own (or, subject to our acceptance, if it is a third party's, you have their express authorisation to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us. When we receive and accept your booking, we will process it (subject to availability) and debit payment from you. From this point, cancellation charges will apply. A confirmation email and invoice will be sent to you. As soon as you receive the confirmation email and invoice, please check the details carefully and inform us immediately if anything needs to be corrected, as it may not be possible to make changes later. Any changes to the booking after it has been made will attract additional costs payable by you, including charges from the suppliers as well as administration fees as applicable. We do not make any representation or warranty as to the availability of any package holiday, flight, or Individual Components after you have submitted your booking request, nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.

2.7. When booking by telephone, you must provide us with all the information we require. You must also ensure that all information you provide is accurate and that passenger information is provided as it appears on the passport. You must also ensure that the credit or debit card you are using is your own or, subject to our acceptance, if it is a third party's, you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us. Please note that a telephone booking confirmation is as firmly confirmed as if it were immediately made/confirmed in writing. We only make representation or warranty as to the availability of any package holiday, flight, or Individual Components once you make the payment and the same is confirmed. If we accept your booking, we will process it (subject to availability) and debit your payment. From this point, cancellation charges will apply. We will send you a confirmation e-ticket and invoice. As soon as you receive the confirmation e-ticket and invoice, please check the details carefully and inform us immediately if anything needs to be corrected. It may not be possible to make changes later. Any changes to the booking after it has been made will attract additional costs payable by you, including charges from the suppliers as well as administration fees as applicable.

2.8. All services offered are subject to availability. Fares are only guaranteed once they are ticketed. When you make your booking, you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking, receive your deposit or full payment in cleared funds, and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question. Please ensure the names given are the same as those in the relevant passport.

3. Payments

3.1. You must pay the balance by the due date shown on the confirmation invoice. Please note that for some telephone bookings, full payment may be required IMMEDIATELY, i.e., before you receive the confirmation invoice. If this applies, you will be advised when the booking is made. You must pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra 'booking charge' applies, this will have been advised at the time of booking. All cheque payments require seven days to clear. Until full payment has been received, your booking price may increase due to fuel or other surcharges that suppliers may impose. Please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery.

4. Passports, Visa, and Health Requirements

4.1. You are responsible for checking all passport, visa and health requirements and ensuring your travel documents are in order.

4.2. For a passport and visa, you must consult the relevant embassy or consulate for this information. Requirements may change, and you should check the up-to-date position in good time before booking/departure.

4.3. We accept no liability if you are refused entry onto the flight or into any country due to your failure to carry the correct passport, visa, or other documents required by any airline, authority, or Government.

4.4. It's always recommended to have a passport valid for at least six months after your intended return date. This gives you a safety net in case of any unexpected delays or changes in your travel plans. Some countries may even require a passport with a validity of six months or more to enter, so it's essential to check the entry requirements of your destination before you travel. If your passport expires soon, it's best to renew it well before your travel date to avoid any potential issues.

4.5. You must ensure the correct visa and health entry requirements for all countries visited, including those you may be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

4.6. Essential Travel Advice issued by Foreign Commonwealth & Development Office: The Foreign Commonwealth & Development Office (FCDO) is the best and most up-to-date source of travel advice. It gives essential travel advice for worldwide destinations, including information on entry requirements, passports and visas, health, safety and security, local laws and more. Make sure you have a look at https://www.gov.uk/travelaware to check the latest travel advice for the destination you are visiting. The travel advice can change; you should continue checking it until you begin your travel.

4.7. Recommended inoculations for travel may change anytime, and you should consult your doctor on current recommendations before you depart. As per Foreign Commonwealth & Development Office (FCDO) advice, you should visit your health professional at least 4 to 6 weeks before your trip to check whether you need vaccinations or other preventive measures.

4.8. We do not accept responsibility if you cannot travel or incur any other loss because you have not complied with passport, visa, immigration requirements, or health formalities. You agree to reimburse us for any fines or other losses we incur due to your failure to comply with any passport, visa, immigration requirements, or health formalities.

5. Special Requests and Medical Problems

5.1. If you have any special requests, please advise us when booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met.

5.2. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract.

5.3. We do not accept bookings conditional upon completing any special requests. If you have a medical problem or disability that may affect your arrangements, you must advise us in writing before booking, giving full details.

5.4. Regrettably, many overseas destinations do not have the basic facilities disabled travellers require.

5.5. We may require you to produce a doctor's certificate certifying that you can participate.

5.6. Acting reasonably, if we cannot adequately accommodate the needs of the person(s) concerned, we will not confirm your booking. If you do not give us full details when booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

6. Behaviour

6.1. You accept responsibility to ensure that you and the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Any damage or loss must be paid directly to the accommodation owner-manager or another supplier.

6.2. You cannot indemnify us against any claims (including legal costs) subsequently made against us due to your actions. We expect all clients to have consideration for other people. If, in our reasonable opinion or the opinion of any other persons in authority, you are behaving in such a way to cause or are likely to cause distress, danger or annoyance to any third party or property damage, we reserve the right to terminate your arrangements without notice. In this situation, your total booking with us, including your return transportation arrangements, will immediately cease, and we will not be responsible for paying any costs, expenses, refunds, or compensation. If you fail to make payment, you will be responsible for meeting any claims (including legal fees) subsequently made against us due to your actions and all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

7. Compliance with laws

7.1. It is also your responsibility to comply with the laws, customs, foreign exchange, and drug regulations of the countries visited. We and/or our representatives reserve the right to cancel your holiday at any time if, in our reasonable opinion, you are found to be behaving in a socially unacceptable manner or indulging in illegal activities without any liability to you for any refund and/or legal claim.

8. Insurance

8.1. Adequate travel insurance is a condition of your contract with us or the Supplier/Principal in question, as applicable. The insurance cover must include COVID-19 cover (including, at a minimum, cancellation, and curtailment) cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses, including air ambulance, personal accident, delay loss or damage to your personal effects. If you choose to travel without adequate insurance coverage, we will not be liable for any losses arising from insurance coverage that would otherwise have been available.

9. Telephone Calls

9.1. We reserve the right to record telephone calls for quality assurance and training purposes and to ensure that our customer service is constantly reviewed.

10. Claims and Complaints

10.1. Where we are acting as an agent, the contract for your arrangements is between you and the Supplier/Principal, and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. Follow this procedure to ensure that there are opportunities to investigate and rectify your complaint. The compensation you may be entitled to may be reduced, or you may not receive any at all, depending upon the circumstances.

10.2. When you return home, write to the Supplier/Principal if you wish to complain. The Supplier/Principal, name, address, and contact details will be in any confirmation documents we send you. Of course, we will assist you with this if you wish, please contact our Customer Services.

10.3. Where you have booked a package holiday with us, please inform the relevant supplier (e.g. your hotelier) immediately and contact us using the numbers listed on our website. If your complaint still needs to be resolved locally, please follow up within 28 days of your return home by writing to our Customer Services Department, giving your booking reference and all other relevant information.

10.4. It is strongly recommended that you promptly communicate any complaint to the supplier of the services in question and complete a report form whilst in the resort. Follow this simple procedure to ensure we can investigate and rectify your complaint whilst you were in the resort, and this may affect your rights under this contract.

11. Construction Work

11.1. In most cases, minor refurbishment and maintenance work at properties should not have a significant impact on your holiday experience.

12. Conditions of Suppliers

12.1. Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services per their terms and conditions, which will form part of your contract with us or the applicable supplier. These terms and conditions may limit or exclude the supplier's liability to you, usually by applicable International Conventions. Copies of the relevant parts of these terms and conditions are available from us or the supplier concerned.

13. Flight Tickets

13.1. Please note that a flight described in your flight ticket as 'direct' will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airline concerned and are estimates only. All flight times specified are local. Next-day arrivals are indicated with '+1' and '+2' on the timetable. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements, and passengers' need to check in on time. We cannot make any special arrangements for you if you are delayed; these matters are at the airline's sole discretion.

13.2. An infant must be under two years of age on the date of their return flight to be entitled to the infant fare level, usually 10% of IATA's published fare. They will not be allocated a seat of their own. If the infant reaches the age of 2 before the end of the trip, a child ticket must be booked for the entire trip. Infant tickets cannot be booked before birth as the correct name and date of birth must match those stated in the passport.

13.3. Just 2 Travel does not arrange tickets for children travelling alone. Children under 18 must be booked to travel with an adult. Some countries and airlines do not allow children under 18 to enter the country unless accompanied by a guardian.

13.4. Flight tickets booked via Just 2 Travel have approved connection times. The times required for connections during stopovers are calculated by the airlines. If a flight segment is delayed in the event of a transit booking, the airlines are obliged to assist the traveller in reaching the destination. When separate tickets are booked, the airlines bear no responsibility for delays leading to missed connections. Therefore, it is the traveller's responsibility to check that the connection time is sufficient according to the airlines and the airports. Just 2 Travel will not reimburse any additional costs incurred on account of this.

13.5. Seating, this service can only be bought at the time of booking. We cannot guarantee that the requested seat can be confirmed by the airline. We cannot reserve seats on a specific row, extra leg space or by the emergency exit. The airline reserves the right to change the seats without notifying Just 2 Travel or the traveller. If the requested seat cannot be provided by the airline the service charge will not be refunded. The seating chart displayed at the time of booking is an example only and does not have to confirm to the actual configuration of the aircraft.

13.6. A combination of single ticket journeys marked as 'One-way combination' consists of two single journeys. Even if the stages are booked together, they are treated individually. This means that each stage of your journey is handled separately in the event of cancellations, alterations, traffic disruptions such as strikes, and timetable changes. Each airline's own regulations will apply.

13.7. For low-cost carriers, two booking reference numbers (PNR Numbers) will be sent by email once the reservation has been confirmed; one is from us, and one is from the airline. For check-in, you are required to use the booking reference number (PNR Number) from the low-cost carrier airline. Kindly observe that some airlines encourage check-in through their own website as they may charge a check-in fee when checking in manually at the airport. All contact and queries in connection to bookings marked with a low-cost carrier are to be carried out directly between the traveller and the airline. Just 2 Travel acts solely as an agent and cannot answer any queries regarding luggage or change or cancellation policies. Any changes to the flight schedule are handled by the airline only.

13.8. Premium Economy, Business, First Class, this service may only be purchased at the time of booking or upgraded from economy class. Depending on the airline, the service may sometimes only be offered on certain sections of the journey. The on-board service available will differ between airlines. For specific information, please refer to each airline's own website. Just 2 Travel cannot be held responsible if an airline changes the type of aircraft or overbooks a cabin class, which may then entail changes to the range of available services or a downgrade. Any complaints must, therefore, be made directly to the relevant airline.

13.9. Airline loyalty cards, you can add your loyalty card details at the time of booking. This is to be registered in the same step as the name of the passenger and contact details are added. We register the details in the booking and accept no responsibility for points or bonuses with the applicable airline. Not all flight tickets are eligible for points or bonuses. Such information is always to be submitted by the airline upon request.

13.10. We also recommend that the traveller print an itinerary by clicking on the link in the email confirmation. Airline tickets must always be used in chronological order, and travellers must complete all legs of their journey. If the traveller does not complete any leg of the journey, the airline will cancel the rest of the trip, and no refund will be issued. This ruling is beyond the control of Just 2 Travel.

13.11. Airline Tickets with separate booking numbers, reference numbers, and PNR numbers are always handled as individual trips independent of one another. Just 2 Travel accepts no liability for missed connections or failure to issue refunds for separate tickets in the event of schedule changes, delays or cancelled flights.

13.12. Please note the existence of a 'UK Air Safety list' (available for inspection at https://www.caa.co.uk/Commercialindustry/Airlines/Licensing/Requirements-and-guidance/Third-Country-Operator-Certificates/) detailing air carriers that are subject to an operating ban within the UK. We reserve the right to change the airline if the airline is blacklisted under the UK Air Safety List. Any changes to the airline after receiving your tickets will be notified to you as soon as possible and, in all cases, at check-in or the boarding gate.

13.13. Reconfirming all Flights, you must call us or the airline at least 72 hours before the departure time shown on your ticket to confirm that everything has stayed the same. This applies to both outbound and return flights. We will not be liable for additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

14. Flight Changes

14.1. Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result, you may be entitled to:

a) Carriage on another flight with the same airline without additional costs.

b) Re-routing to your destination with another carrier without additional costs.

c) Receiving a full refund.

d) Some other right or remedy.

14.2. Suppose a schedule change occurs to your itinerary before we receive the total price or before the issue of your tickets (on either the outbound or return flight). In that case, we will do our best to notify you on behalf of the carrier.

14.3. Should a schedule change occur to your itinerary after the full balance/ticket issue on either the outbound or return flights, the relevant supplier's decision will be final, and amendment charges may apply.

15. Airline Ticket Refunds

15.1. When you request a refund of an airline ticket from us, we will arrange for the ticket to be presented to the relevant airline or consolidator to assess its suitability for a possible refund by the relevant airline or consolidator's terms and conditions.

15.2. When you request us to refund your flight ticket, you will be subject to an administrative fee of 10% of the refund amount per ticket, regardless of the number of tickets refunded. You will be required to pay the cancellation fee per ticket imposed by the airline or airline to the consolidator under its own terms and conditions.

15.3. For non-refundable tickets for which we apply for a tax refund at your request and on your behalf, you will be subject to an administrative fee of 10% of the refund tax amount per ticket, regardless of the number of ticket taxes refunded.

15.4. If the flight is cancelled by the airline due to unforeseen events (force majeure) or schedule changes a handling fee of £30 per ticket will be debited as an administrative fee.

15.5. We will not process a refund until we receive it from the relevant airline or consolidator. For flight ticket refunds, this period is generally 6 to 8 weeks from when the tickets are delivered to the airline for evaluation.

16. Departure Taxes

16.1. It's important to note that in certain cases, it may not be possible to include all departure taxes on your ticket(s). If this is the case, you may need to pay these taxes directly to the government of the country you are departing from. Unfortunately, these taxes are non-refundable by us, so it's important to plan accordingly.

17. Travel Documents Checking and Despatch

17.1. Travel documents will be sent by email. It is your responsibility to check that all travel documents issued are correct. Any inaccuracies must be notified to us immediately. If you do not contact us directly, we cannot accept any liability, and any changes may incur additional costs as applicable. The address for sending all documentation will be given at the booking time unless requested otherwise. Travel documents will be sent once we receive the full payment in the cleared funds.

17.2. Several Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or, in some circumstances, when or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Wherever we collect this data, we will treat it according to our privacy policy.

18. Jurisdiction

18.1. Just 2 Travel LTD takes your privacy seriously and will only use your personal data in accordance with the Data Protection Act 2018 as fully described in Schedule 1 to this agreement.

18.2. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

18.3. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.

18.4. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver nor indicate any intention to reduce that or any other right in the future.

18.5. The parties agree that electronic communications satisfy any legal requirement that such communications be in writing.

18.6. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

18.7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of the directors, officers, employees, subcontractors, agents and affiliated companies of a party, maybe enforced under that Act.

18.8. Any communication to be served on either of the parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;

if sent by post to the correct address: within 72 hours of posting;

If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

18.9. These Booking Conditions and any agreement they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. However, you may choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and wish to do so.

SECTION B – APPLICABLE TO PACKAGE BOOKINGS

This section only applies to Packages booked with us as Package organisers. Please read this section in conjunction with Section A of these Booking Terms and Conditions.

19. Definition of a Package Holiday

19.1. Where your booking is for a Package holiday that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section B of these Booking Terms and Conditions.

A “Package holiday” exists if you book a combination of two of the following separate travel services:

(a) transport;

(b) accommodation;

(c) rental of cars, motor vehicles or motorcycles (in certain circumstances);

(d) any other tourist service not intrinsically part of one of the above travel services; provided that those separate travel services are purchased together from a single visit to our website / during a single phone call with our telephone booking line and are selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.

IMPORTANT NOTE: Please note that:

a) where you have booked a Package that lasts for less than 24 hours and which does not include overnight accommodation; or

b) where you have made a booking which consists of not more than one type of the travel services listed at (a) – (c) above, combined with one or more tourist services (as listed at (d) above), this will not create a Package where the tourist services:

- do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or

- are selected and purchased after the performance of the transport, accommodation or car rental has started.

These bookings will be treated as “Single Service” bookings and will not be afforded the benefit of the rights under the PTRs, please see Section C of these Booking Terms and Conditions for the terms applicable to such arrangements.

20. Acceptance of Booking

20.1. Once you choose a Package Holiday & agree the price, please complete the booking form and send it to us together with a non-refundable deposit or full payment if booking within 8 weeks of departure. On acceptance of the deposit and the satisfactorily completed booking form, we will issue a confirmation invoice and at this stage contract between you and us comes into existence.

20.2. Payment of the balance due must be made 8 weeks prior to departure. If the balance is not received by the due date, we reserve the right to cancel the booking and retain the deposit.

21. Your financial protection

Just 2 Travel is fully bonded with the Air Travel Organisers' Licence scheme (ATOL 10993) managed by the Civil Aviation Authority.

When you buy an ATOL-protected flight or flight-inclusive Package Holiday from us, you will receive an ATOL certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a

payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

If you book arrangements other than a package holiday from us, your money may not be financially protected. Please ask us for further details.

22. Your Package Holiday Price

We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

a) the price of the carriage of passengers resulting from the cost of fuel; or

b) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or

c) the exchange rates used to calculate your arrangements.

Such variations could include but are not limited to, cost changes that are part of our contracts with transport providers and other suppliers.

We will absorb it, and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that.

If this means that you have to pay an increase of more than 8% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.

Should the price of your arrangements go down due to the changes mentioned above, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. There will be no change made to the price of your confirmed arrangements within 20 days of your departure nor will refunds be paid during this period.

23. Changes and Transfers by You to your Package Holiday

23.1. If you wish to change any part of your booked arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of any applicable rate changes or extra costs incurred as well as a £50 per person administration fee and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.

23.2. Transfer of Booking: If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, if that someone else is introduced by you and satisfies all the conditions applicable to the arrangements, if we are notified not less than 28 days before departure and you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these Booking Conditions and all other terms of the contract between us. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

23.3. Please note that certain arrangements may not be amended or transferred after they have been confirmed, and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

24. If You Cancel Your Package Holiday Before Departure

24.1. If you or any member of your party decides to cancel your confirmed booking you must notify us in writing via email or post. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. If you are notifying us of your cancellation, we recommend that you use recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges as set out below. The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling. Please note that some of the suppliers will not cancel bookings if time of travel is less than 90 days

Period before departure within which notice of

24.2. Flight costs are non-refundable in the event that you cancel. Furthermore, certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

24.3. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

24.4. We will deduct the cancellation charge(s) from any monies you have already paid to us.

25. Cancellation by You due to Unavoidable & Extraordinary Circumstances:

25.1. You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth and Development Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

25.2. This clause outlines the rights you have if you wish to cancel a Package booking where we are acting as the Package Organiser. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

26. If We Change or Cancel

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

26.1. Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in our advertising material may be subject to change.

Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:

- A change of accommodation area for the whole or a significant part of your time away.

- A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away

- A change of outward departure time or overall length of your arrangements of twelve or more hours

- A significant change to your itinerary, missing out one or more destination entirely.

26.2. Cancellation: We will not cancel your travel arrangements less than 56 days before your departure date (unless stated otherwise at the time of booking), except for Events Beyond Our Control or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.

26.3. If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

a) (for significant changes) accepting the changed arrangements;

b) having a refund of all monies paid; or

c) if available and where we offer one, accepting an offer of an alternative holiday (we will refund any price difference if the alternative is of a lower value).

26.4. You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.

27. Compensation

27.1. In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:

a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;

b) If we cancel your booking and no alternative arrangements are available and/or we do not offer one.

c) The compensation we offer does not exclude you from claiming more if you are entitled to do so

27.2. IMPORTANT NOTE:We will not pay you compensation in the following circumstances:

a) where we make a minor change;

b) where we make a significant change or cancel your arrangements more than 56 days before departure;

c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;

d) where we have to cancel your arrangements as a result of your failure to make full payment on time;

e) where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;

f) where we are forced to cancel or change your arrangements due to Events Beyond Our Control.

27.3. If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

28. Our Responsibility for your Package Holiday

28.1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your booking confirmation. Subject to these Booking Terms and Conditions, if we or our suppliers negligently perform or arrange the services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in your package. The level of such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Terms and Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

28.2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

a) the act(s) and/or omission(s) of the person(s) affected; or

b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

c) Events Beyond Our Control.

28.3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:

a) loss of and/or damage to any luggage or personal possessions and money: The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

b) Claims not falling under (a) above and which don’t involve injury, illness, or death: The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong, and you or your party has not received any benefit at all from your booking.

c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel.

i. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

ii. In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding and flight disruption), any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

iii. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

28.4. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

28.5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

28.6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business; or (c) is an indirect or consequential loss of any kind.

28.7. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

28.8. Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

29. Prompt Assistance in Resort

29.1. If, whilst you are on holiday, you find yourself in difficult for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Terms and Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused by you or a member of your party, or otherwise through you or your party’s negligence

30. Excursions

30.1. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

SECTION C – APPLICABLE TO SINGLE SERVICE BOOKINGS

Where you have booked a 'Single Component' accommodation or transport booking where Just 2 Travel is acting as an agent on behalf of the Supplier/Principal, this Section C will apply to your booking in addition to Section A above.

31. Your contract

31.1. When making your booking we will arrange for you to enter into a contract with the supplier of the travel arrangements in question (i.e. hotel/tour operator/airline or other supplier), ('Supplier/Principal'). As an agent, we accept no responsibility for the acts or omissions of the Supplier/Principal or the travel arrangements provided by the Supplier/Principal. The Supplier/Principal's terms & conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.

31.2. A contract between you and the Supplier/Principal will come into force when we issue a confirmation invoice on behalf of the Supplier/Principal. Until your booking has been confirmed by the individual Supplier/Principal, no contract has been formed between you and the Supplier/Principal.

32. Payment

32.1. You will be required to pay a deposit or full payment at the time of booking. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.

32.2. Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for arrangements will be held by us on behalf of the Supplier/Principal concerned until such time as we make payment to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

33. Changes & Cancellation by you

33.1. Any cancellation or amendment request must be sent to us in writing by email from the email address registered with us at the time of booking and will take effect at the time we receive it. Please ensure that you have received written confirmation of any changes to your booking before travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted under the booking conditions of the Supplier/Principal of your Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). In addition, you must pay us an administration fee of £50 per person per booking.

33.2. Airline Ticket Refund: Many airline tickets are paid for in full at the time of booking, and in case of cancellation, unless otherwise stated, they are non-refundable, non- changeable and non-re-routable. In respect of any alteration to an APEX ticket or certain other special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and, as such, will not refund any monies. Where an outbound portion of your flight coupon is not used, the return sector will be automatically cancelled by the airline, and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable.

Please note: some Suppliers/Principals do not allow changes, and therefore, full cancellation charges will apply.

34. Changes or Cancellations by the Supplier/Principal

We will inform you of any changes or cancellations as soon as reasonably possible. If the Supplier/Principal offers alternative arrangements or a refund, you must let us know your choice within the time frame we stipulate. If you fail to do so, the Supplier/Principal is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the Supplier/Principal under your contract with them.

35. Our responsibility for your booking

Your contract is with the Supplier/Principal and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.